The brewing industry is complex, requiring seamless coordination across diverse operations. Bench Brewing Company, a leader in the craft beer scene in the Niagara region, partnered with Syncoria to address their unique challenges and implement a tailored Odoo solution. By delving into the specific needs of their beer production, restaurant, e-commerce, and retail operations, Syncoria crafted a centralized system that not only streamlined their processes but also set the foundation for sustained growth. Here’s how we achieved it.
Comprehensive Implementation Process
- Understanding Business Requirements
Bench Brewing needed a solution to address challenges in managing: - Beer production and inventory across multiple storage and sales formats.
- Restaurant POS and kitchen workflows for seamless service.
- E-commerce operations with accurate inventory tracking and delivery logistics.
- Event bookings integrated with inventory and seating management.
- Customizing Odoo Modules
To meet these needs, the following modules were selected and configured: - Inventory: Real-time tracking of raw materials (hops, grains) and finished goods (kegs, bottles, cases).
- Manufacturing (MRP): Planning and monitoring beer production, including batch tracking.
- Sales: Efficient management of sales across all channels - ecommerce, retail, restaurant, and B2B.
- Point of Sale (POS): Streamlined operations for the restaurant and retail shop.
- Website/E-commerce: Live inventory updates for online sales of beer, merchandise, and event tickets.
- Events: Integrated booking, payment processing, and seating logistics.
- Accounting: Automated financial tracking across all revenue streams.
- Data Migration and Integration
- Historical data (recipes, suppliers, customer records, and sales) was imported into Odoo.
- Inventory counts were audited and updated for accuracy.
- Compliance systems for automated reporting to meet industry standards.
- Third-party integrations included:
- Moneris Gateway for seamless payment processing.
- Canada Post Integration for efficient online order fulfillment.
- Training and Go-Live
Syncoria provided role-specific training for staff, including: - Sales Team, Finance team and Production workers for managing batch data.
- Restaurant staff for POS usage.
- Event managers for handling bookings and customer communication.
Key Features After Implementation
- Centralized Inventory Management
- Unified tracking of raw materials, production, and sales inventory in real time.
- Lot and expiry tracking ensured compliance with food safety regulations.
- Integrated Sales Channels
- Orders from E-commerce, restaurant, and retail were updated in inventory in real-time.
- POS systems synced seamlessly with inventory and financial modules.
- Event Management Simplified
- Customers booked events online with live availability updates.
- Inventory tied to event bookings ensured accurate stock allocation for food and drinks.
- Streamlined Financials
- Automated invoicing and payment reconciliation saved time and reduced errors.
- Detailed reporting enabled insights into profitability across departments.
- Enhanced Reporting and Analytics
- Custom reports provided detailed sales data segmented by client and product category.
- Automated schedules shared insights with internal teams and partners, and Liquor control boards.
Results
- Operational Efficiency
- Inventory discrepancies dropped by 80%.
- Manual data entry was reduced by 50%, freeing staff for strategic tasks.
- Revenue Growth
- Improved inventory visibility increased e-commerce sales.
- Data-driven demand forecasting improved order fill rate.
- Enhanced Customer Experience
- Faster restaurant and retail service improved customer satisfaction.
- Transparent booking and payment processes attracted more event clients.
Why Syncoria?
Syncoria’s deep understanding of the brewing industry set us apart. We crafted a customized Odoo implementation that addressed their specific challenges, from managing diverse inventory formats to integrating multichannel sales and enhancing operational visibility. By focusing on their distinct needs, we provided a robust system not only drives top-line growth through improved sales efficiency and customer experience but also strengthens the bottom line by optimizing operational processes and reducing costs.
Conclusion
Syncoria’s tailored Odoo implementation transformed Bench Brewing’s operations, consolidating disparate systems into a centralized, scalable ERP. By addressing their unique needs—from complex inventory management to streamlined reporting—we empowered Bench Brewing to achieve greater efficiency, growth, and customer satisfaction.
Ready to transform your brewery operations?
Contact Syncoria today and let us design a solution tailored to your business needs.